COMMON QUERIES

the nut roaster natural peanut almond hazelnut cashew butter pure vegan palm oil gluten free northumberland amble

FAQ: FAQ

WHAT'S IN MY NUT BUTTER?

We roast the nuts ourselves so you can be sure your nut butter contains just nuts and nothing else whatsoever!
Almond Butter - 100% almonds
Cashew Butter - 100% cashews
Hazelnut Butter - 100% hazelnuts
Peanut Butter - 100% peanuts

PLASTIC?

We love our pots—they’re light and strong so they’re excellent for posting to you.

You can REPURPOSE them—just soak them, peel off the labels and wash them. You’ll have a handy sealable container for all sorts of things, from paper clips to fresh garden herbs (freezable too).

And you can RECYCLE them—just wash them out, remove the labels and stick them in the RECYCLING bin.

HOW CAN I PAY?

We accept all major debit and credit card payments. BACS payment is also accepted and preferred. Details to pay via BACS are provided at checkout.

WHAT IF I'M NOT HAPPY WITH MY NUT BUTTER?

If you are not satisfied with anything please let us know within 48 hours of delivery and we'll do our best to fix things.

For more information, see Deliveries, Returns and Refunds.

GDPR AND PRIVACY POLICY (the fine print and legal bit)

Your personal data will never be disclosed or sold to a third party. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); order details, comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Your payment details are processed via PayPal and are not disclosed to us.

We collect such non-personal and personal Information for the following purposes:

To provide and operate the services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

If you don’t want us to process your data anymore, please contact us at admin@thenutroaster.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.